Appointments can be made online. IF you would like a same day appointment, feel free to call to book your appointment. We do not accept appointments by e-mail or social media. A credit card is required to reserve your appointment and is not charged but just held in case of no call no show circumstance.
CANCELLATION / RESCHEDULING POLICY
We strive to accommodate our clients to the best of our ability. All of our appointment confirmations are sent via text or email. Please honor your appointment, if you must cancel or reschedule please do so at least 12 business hours* before your appointment time to avoid a cancellation fee. If cancelling/rescheduling for 2 or more people, please do so at least 24 hours before the scheduled appointment time to avoid a cancellation fee.
* ex)10:00AM appointments must be cancelled 6 business hours in advance by 2:00PM the previous day, not 4:00AM on the day of the appointment.
A credit card is required to hold appointments at The Lash Lift. If you choose not to provide your credit card information, we will not hold your appointment. A $50 cancellation fee will be charged to the credit card on file for each appointment that is cancelled less than 6 business hours before the appointment time.
- No-shows will be billed for the full (50%) amount for the appointment.
- Clients who have no-showed for appointments will be asked to prepay/pay a deposit towards their visit when booking future appointments.
- All appointment cancellations must be made & confirmed via telephone.
We ask that our clients to arrive promptly for their appointments to ensure sufficient time for quality results.
- While there is no fee for late arrivals, the length of the appointment may be reduced due to time restraints.
- Guests arriving over 15 minutes late may be asked to reschedule, as accommodating late clients may inconvenience the lash artists’ next appointments. While we will try our best to accommodate you, understand that your appointment may be rescheduled at our discretion. In this event, the cancellation/rescheduling policy will come into effect.
We accept Cash and all major credit cards.
Gratuities are accepted and tips are genuinely appreciated.